Category: Inspiration

“The reward of a thing well done is having done it.”
Ralph Waldo Emerson – Poet (1803 – 1882)

“Reality leaves a lot to the imagination.”
John Lennon Singer, Songwriter (1940 – 1980)

“Property may be destroyed and money may lose its purchasing power; but character, health, knowledge and good judgment will always be in demand under all conditions.”

Imagine a supermarket chain that dominates its national market and yet won’t sell you a beer or a pack of cigarettes, pays no dividends to outside investors, and actively cuts its prices whenever it decides it has made too much money. That describes Migros, the largest retailer in Switzerland, and it has run on roughly this logic for nearly a hundred years.

The key to understanding how Migros works is its unusual ownership. Rather than answering to shareholders, the company is organized as a cooperative belonging to around two million members, a huge share of the Swiss population. That reorients the whole enterprise away from maximizing returns for investors and toward serving the people who both own and shop at it.

That cooperative structure produces some genuinely unusual policies in day-to-day practice. Migros caps the profit it is willing to keep, and when the business earns beyond that limit it lowers prices to give the surplus back to customers rather than banking it. It also commits one percent of its total revenue to cultural and social causes, funding schools, courses, concert halls and community projects. That long-standing program has made it a major patron of Swiss cultural life.

The refusal to sell alcohol and tobacco goes right back to the founder, Gottlieb Duttweiler, who built the company in the 1920s and 1930s around ideas of affordable goods and social responsibility. That principle has survived into the present day even as the chain grew into a sprawling retail empire. Migros insists throughout that it is a commercial operation rather than a charity, one that simply measures success differently from most of its competitors.

The result is a paradox that has worked for generations, a hard-nosed, market-leading business whose stated goal is to give as much of its success as possible straight back to the members who own it.

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“It’s no use going back to yesterday, because I was a different person then.” – Lewis Carroll, Alice in Wonderland

“Courage and perseverance have a magical talisman, before which difficulties disappear and obstacles vanish into air.” – John Quincy Adams, 6th President of the United States (from 1825 to 1829)